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Frequently Asked Questions about our Total Quality Management Solutions / TQM Software.

Below you find answers to some of the most commonly asked questions related to our Total Quality Management Software Systems. Our TQM Software Solutions include Total Quality System 9000, TQS-9000 Report Viewer, and TQS-9000 Migration Tool.

• What type of training is Available?

  • ISP Software provides training and support for all of our products along with training in APQP, TQM, Document Control, Corrective Actions, PPAP, Gage Calibration, MSA, and Six Sigma. We recognize that providing software alone is not enough to help our customers achieve a world class total quality management system. Our goal is to provide all the necessary training and support for a TQM System (Total Quality Management Quality System) for our customers so they can optimize their quality systems. The success of our customers in minimizing variation and cost is also our success. Our TQM Software products are designed to assist you in maintaining your systems while our training is designed to help you optimize your systems. Visit our Training page for more details on the types of training we can provide, or contact an ISP Software Solution Provider for more details.

• How do I change the company information or logo once it has been entered during the program set-up?

  • From the Main Launch Screen, Double Click on the Header "TQS-9000 Main Launch Screen".

• How do I start a new APQP Project in Version 4.0 or above?

  • From the Main Launch Screen select the APQP Module Tab, Select the Create a New APQP Project Button. Follow the directions given by the Create a Project Wizard.

• What is the Back-end File and How Do I Change From One to Another?

  • TQS-9000 is Setup to in a Split Database Design. This Allows the Front-end File Which Contains the Forms, Queries, Reports, Macros, and Modules to be Installed on Individual Computers. Then the Tables that Contain the Data is Installed on File Server that All Individual Machines then Connect to and Share the Data, so That All Updates are Real Time. When Connected to the Server the Main Launch Screen will Reflect this by the "Live Environment" Message Toward the Top of the Page. When Connected to Your Local Hard Drive this Message Will Reflect "Test Environment". This Back-end file is Generally Used for Testing or Training. To Change the Location of the File that You are Connected to Select the "Link" Button from the Main Launch Screen. Then Select the Browse for Data File Button. Search for the Location of the Data File You Wish to Connect to. (If You Do Not Know the Location of the Data File Please Contact Your System Administrator). TQS-9000 Will Then Change the Location of the Data File. (Depending on the Speed of Your Connection this May Take a While. There are Approx. 300 Tables that Must be Verified During this Process). To Speed This Process Up on an NT Server System Please See the TQS-9000 Windows Help File.

• What are the Administrative Functions in the APQP Module, and why can't I access them?

  • The administrative options allow the user to move projects from the work in progress status to the approved status or from approved to work in progress to complete updates, archive projects, copy entire projects, or migrate projects out to the TQS-9000 Migration Tool. In order to access this function you must have administrative sign-on authorization. This security is defined by your System Administrator and is set to protect your data and to assure non authorized documents are moved to approved status. TQS-900 and our associated products are designed to provide a complete Total Quality Management System for our customers, the Administrative Tools can save users valuable time in managing projects while providing complete security against unauthorized changes.

• What is the TQS-9000 Migration Tool and How Does It Work?

  • The TQS-9000 Migration Tool is an add-on program for TQS-9000 total quality management software program that will allow the user to copy an entire APQP project to a small database that may transported to an off-site location for review or edit. The project may also be updated at the off-site location and migrated back into the main data file. When a project is Migrated out the user is given an option to lock the data in main data file so changes cannot be made while the data is out, to protect from changes being made that would be overwritten when the file is Migrated back into the main data file. While the data is locked out the data is not removed from the main data file, it is only masked so that is not visible. If it becomes necessary to view this material while the data is still out the data lock may be removed to allow the data to become visible once more.

  • The TQS-9000 Migration Tool is now also fully compatible with our Total Advanced Quality 9000 TQM Software package.

• How do I use the Report Filters that May be Accessed From the Main Launch Page?

  • The Report Filters Button Located on the Main Launch Window Allows the User to Select to Perform either basic filtering of an existing report or advanced filtering of a report. To perform basic filtering follow the following steps: Open the click on the "Report Filters" Button located on the Main Launch Window then select the "Basic Filtering" Button on the Pop-Up form. From the "Select Report" Drop Down List choose the report you wish to customize. For this example please choose the report named "8D Enhanced Log Status Query for All Open Issues" and click on the preview button. (This report will only generate data if you are using the corrective action module). Make a note of how many records are being displayed in the report and of the first concern number listed on the report. Close the previewed the report then under the select fields option open the first drop down list and select the "Concern # field". You will notice 2 additional choices to refine your filter will appear. The 1st for the expression and second for the value. In the expression choose the greater than symbol (>) and then in value field type a value between your lowest Concern # and your highest Concern #. Then select to preview the report once again. You will notice the same report will run however the additional filter has been added to your reports out-put. You may select up to 6 filters for each report with different expressions and values in order to generate customized reports. The same process followed in this example will work for any report within the TQS-9000 database. The second option is the advanced filter option which allows you to create and edit your own queries for reports. This option will populate your local copy of the database with customized queries and reports, with additional options of editing existing tables and queries. It is suggested that only advanced users utilize this option. For additional information regarding this option please see the administrators guide that is provided with your program.

• Where do I get the Sign-On and Password in order to Enter the Customer Specific Section of the ISP Web-Site and what is Located There?

  • ISP Software provides a sign-on and password to the Customer Area of the web-site when the program is purchased. This information is usually kept by your systems administrator. Each customer has a unique sign-on and password assigned at the time of purchase. The customer specific section contains access to download the latest updates, service releases, information relating to upcoming releases or updates, problem reporting, system administrator information, links to some of the Windows Updates that may be necessary to install on some machines for TQS-9000 to install or operate properly, and periodic special offers for ISP Software customers. If you feel you need access to this area please see your system administrator or the person responsible for software purchases within your organization.

  Please Contact Us if You have Additional Questions Related to our Total Quality Management Software System family of Products.

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